VoIP My House
How to quickly distribute a VoIP phone line to your entire house

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TIP: Review this entire web page article before working on your house, especially the DSL warning [§20] and Disclaimer [§22].

1. VoIP - the new way
2. POTS - the old way
3. VoIP advantages
4. VoIP disadvantages
5. POTS network interface
6. POTS phone jack
7. VoIP phone jack
8. The VoIP solution
9. An ounce of prevention
  10. Ringer Equivalence Number
11. Twisted Pairs
12. Structured Wiring
13. Alarm systems
14. Color coding standards
15. Safer VoIP solution
16. Safest VoIP solution
17. Phone line polarity
18. Splicing wires
  19. Verizon sucks
20. DSL warning
21. More Information
22. Disclaimer
23. Feedback

  1. VoIP - Phone service the new way

VoIP = Voice over IP (internet)

Most of us have high speed Internet in our homes -- so why not use the Internet to connect your whole house directly to a new (and cheaper) phone company's network? Quite simply, that is what VoIP can do for you.
VoIP: 'Voice over IP': Connecting to a newer phone company's network directly (via the Internet instead of by dedicated copper wire), providing you with a device which provides phone service.
And yes, you can connect your whole house to VoIP [§8], and you can continue to use all of the phones that you are using right now. Nothing changes. You just plug your new VoIP device into a spare port on the router connected to your Internet modem.

Think of switching to VoIP as simply switching to a new local & long distance phone carrier.

As of mid 2013, 36% of homes no longer have POTS land lines. They have switched to VoIP, or use only a cell phone. source

  2. POTS - Plain Old Telephone Service

Phone Company Telephone Exchange Building
Phone Company Exchange Building
POTS, or 'Plain Old Telephone Service' (wiki info) is the old way. There is a reason 'Old' is part of the definition of POTS.

A Telephone company ('tel co', or just 'telco') has proprietary internal high speed networks (like an Internet) connected to 'central offices' (CO). A CO building (example right) is usually a very plain non-descript brick building in your neighborhood with no windows (for security reasons).

The CO building may have a telephone company name on the exterior of the building (but many don't for security).

These central offices then run copper wire (or even fiber, like Verizon FiOS) to your residence or business, providing your home with a phone line with a 'dial tone'.

The end of POTS is coming: When the FCC (Federal Communications Commission) blogs about the end of POTS, then that is a landmark shift in thinking by the agency that regulates POTS -- the end of POTS is coming.

  3. The case for 'Voice over IP' (VoIP)

Linksys PAP2
Linksys PAP2

Vonage V-Portal VoIP device
Vonage V-Portal VoIP device
VoIP phone service has tons more features, and is much cheaper than POTS. You really can save a lot of money. Plus, you can take your VoIP device with you when you travel -- and anywhere you can plug into the Internet, you have a dial tone and your phone service.

I have been using Vonage since 2005 and I can tell you first hand after using my VoIP device all over the country, that call quality is 'excellent' -- just as good (often times better) than the local phone company.

If VoIP does not work well for you (as in poor call quality), it is almost certainly caused by a bad high-speed Internet connection. Look for a new internet provider.
TIP: If you consider your Internet connection 'reliable', then VoIP service should also be 'reliable', with excellent call quality. In one house, Internet via 'cable' was horrible (constantly going up and down). But after switching to DSL, Internet access has been rock solid and 'always up' ever since. If you have poor cable/DSL Internet access, consider switching from cable to DSL (or from DSL to cable).
TIP: Look into Walmart's BasicTalk, which is just Vonage (without most advanced features), but even cheaper!

  4. The case against 'Voice over IP' (VoIP)

Since VoIP works via your high speed Internet connection, your VoIP call quality will be totally dependent upon the quality of your high speed Internet connection. The good news is that most high speed Internet connections today are excellent for VoIP.

But, if your internet connection goes down for any reason (technical problems, poor quality, power failure, etc), so does your phone line -- you lose dial tone and the ability to call out.
But, you do NOT miss incoming calls because with VoIP you can configure a 'rollover number' (like your cell phone) for when your VoIP company can not reach your VoIP device.
Be aware that 911 service is usually provided via something called E-911. Vonage 911. You must provide (and keep current if you move) the physical address of where you are using your VoIP device, if you want 911 emergency vehicles to properly dispatch to you.

Given these 'failure' reasons, a VoIP phone line is not appropriate as a phone line providing service to an land line based alarm system [§13]. This concern does not apply if you are adding a second (VoIP) phone line to a home that already has a land line servicing the alarm.

  5. Telephone "Network Interface"

Network Interface Device
Network Interface Device

Telephone Network Interface
Telephone Network Interface
Were you aware that your local phone company already only provides your house with a single phone jack (details in next section) which feeds your entire house?
Your entire house is already plugged into a single phone jack from the local phone company.
So why not switch phone companies and go VoIP, and save some money?

Network Interface Device: Most homes will have a gray box on the outside of their house called a Network Interface Device, or NID (see photo right), also known as a "Phone Demarc Box". It is usually located near other utilities (cable, electricity) entering your house.

Telephone Network Interface: The gray box may be imprinted with "Telephone Network Interface" (photo right).

Customer Access: The Demarc box contains a 'customer' side and a 'phone company' side. Don't worry, you usually can not access the 'phone company' only side of this box

(custom tool required to open), so the part that you can open is meant to be opened by you, and is clearly labeled "Customer Access" (see photo immediate right).

In fact, if you are having phone line problems, often times, the phone company support representative will want to isolate the problem to the 'phone company' or the 'customer premises wiring'. You do this by taking a corded phone out to the demarc box, unplugging the line in the phone jack, plugging in the corded phone, and testing the line. If you don't get a dial tone in the telco jack, then there is a problem with the phone company wiring. If you do get a dial tone that works, then the problem is with the wiring inside your house.

Network Interface inside house
Network Interface inside house
Network Interface: In some (older) homes, there may be a single Quad/CAT5 running from the Demarc box outside the house to a "Network Interface" jack inside the house (see photo right).

All of the house telephone wiring is then connected to a junction box, which in turn plugs into the network interface modular jack via a small cord with modular plug (electrically connected to the posts inside the junction box).

  6. Phone Jack from Phone Company

Phone Company 'Line Module'
Phone Company 'Line Module'
After opening the customer side of the demarc box, you will likely see (1) a bunch of wires (coming from all phone jacks in your house) and (2) one (or several) line modules similar to what you see in the photo to the right. Each 'line module' provides a single phone line to your house.

If you have an alarm system, be sure to review the alarm system [§13] information. Or, if you have DSL, review the DSL warning [§20]

Line Module: The phone jack in a module is the dial tone from the phone company that feeds your entire house. This jack is connected from behind to the 'telco' access only side of the demarc box. The phone cord (black in photo), with 6P2C modular plug, runs to the back of the module and connects to the red/green posts. Finally, the red/green screw posts are where you add wires to connect your entire house to the phone company.
The local phone company simply provides your house (or business) with a single phone jack -- which is exactly what a VoIP company does as well.

VoIP does this via a portable device (that you can take with you) instead of a plastic box permanently attached to the side of your house.
The phone jack from the phone company usually supports a REN [§10] of 5.0 (same as VoIP).

Line Module Closed
Line Module Closed
Another Line Module Type: Or, you may see a line module like you see in the photo to the right. In this case, you pinch the orange plastic tabs together and then pull open the hinged cover.

In the process of opening the module cover, you can see that the cover is what makes electrical contact inside the jack and feeds the dial tone to the rest of the house via the red/green screw posts.
Line Module Open
Line Module Open

  7. Phone Jack from VoIP Device

Connections on back of Linksys PAP2 VoIP device
Connections on back of Linksys PAP2 VoIP device
A VoIP phone device plugs into the Internet via your router and provides you with a phone jack (dial tone).

These two connections can be clearly seen in the photo to the right of a Linksys PAP2 (white=phone cable; blue=connection to router/Internet).

The phone jack from the VoIP device usually supports a REN [§10] of 5.0 (same as local phone company).

  8. Whole House VoIP - the solution

Last chance: An easy way out, go wireless: If this paper intimidates you, just go wireless! Buy a DECT 6.0 cordless phone system with multiple extensions. The base unit plugs into your VoIP device, and the extensions are placed around your house.

GOAL: Disconnect your house from the POTS phone jack, and plug in VoIP.

All phone jacks in your house are electrically connected to each other and to the phone company.
Do NOT replace an active DSL phone line. DSL Warning [§20] Do NOT plug a VoIP device into a phone line (jack in wall) while that phone line is still connected to the local phone company. Doing so may fry your VoIP device. VoIP (nor this 'simple' wiring solution) is NOT for you if an alarm system is on the VoIP phone line (more below on Alarms [§13]). Review the 'ringer load' (REN below [§10]) before adding VoIP whole house.

So it does not matter (for simple phone service; excluding alarm support) where a dial tone originates -- either from the phone company at the Network Interface, or from a jack inside the house. In either case, the dial tone will be distributed through your entire house because all jacks are electrically connected to each other.

Decide what phone line (1/2/3/4; see photo right) you are going to 'take over' whole house for the new VoIP phone line. Most homes are wired for two lines, while others may be wired for four lines. If you have DSL Internet, don't replace that line!

So to switch to a VoIP phone line, simply disconnect the phone company from your house in the NID for a particular line, and plug in your VoIP device into that line in a phone wall jack. It really is that simple. Just follow these steps.

Phone Company phone jack
Phone Company phone jack
Disconnect your house from the POTS phone jack:
Option 1: Decide what line to use and unplug the phone cord (modular plug) from the phone jack in the phone demarc box (seen right). Just make sure you unplug the correct line (your house may have multiple phone lines, some unused) AND that the line does not get plugged back in later (see 'ounce of prevention' [§9] below).

Option 2: Decide what line to use and disconnect all of the wires from the red screw post and splice [§18] them together. Now, disconnect all of the wires from the green screw post and splice [§18] them together. Even if a single wire, splice to 'nothing' to prevent the end of the wire from touching anything metallic in the demarc box and shorting out the phone line. All jacks in the house are now still electrically connected to each other, but not to the phone company.
Plug in VoIP:
Phone Line L1/L2 Splitter
Phone Line L1/L2 Splitter
Next, take a phone cord (modular plug) and plug one end into the back of the VoIP device, and the other end into the line (L1/L2/etc) in any phone jack in the house. Now all phone jacks in the house for that line have the VoIP device dial tone.

If you need to connect the VoIP device to 'Line2', just use a telephone line splitter in the house jack and connect the VoIP device to L2 of the splitter.

If you are distributing both telco and VoIP phone lines whole house, take great care to plug your VoIP device into the correct line in the modular jack in the wall. Don't plug the VoIP device into a line that is still connected to the telephone company. That might fry your VoIP device. Tape a note to the end of the VoIP phone cord to help you remember this.

NOTE: For simple testing, any ordinary phone cord will do, but this will likely reverse the polarity [§17] of the phone signal throughout your house. Most modern phone devices don't care about polarity, but some may. To be 100% correct, you might want to make (or purchase) a RJ11 straight cable. One source is SmartHome and there are likely others.
  9. An ounce of prevention / save your VoIP device

GOAL: Prevent your house from being connected to both the phone company and your VoIP device at the same time.

This section mostly applies if you selected 'Option 1' above, where the modular plug was unplugged from the modular jack in the demarc box.

After hooking up your VoIP device to the whole house, take steps to prevent the house from accidentally being hooked back up to the local phone company. Here are some simple preventative steps to take...

Step 1: Tape a note to the inside cover of the demarc box about the new VoIP line feeding the house from the inside. sample note

Step 2: Cut off the modular plug from an old unused phone cord and insert into the phone company's jack. A simple 'do nothing' placeholder (serves no functional purpose) should raise serious questions with anyone poking around your demarc box (see photos right).

Step 3: Cut the corner off a ziplock bag, enough to cover the end of the modular plug, and electrical tape the bag corner over the end of the cord (see photo right).

Result: To inadvertently hook up the house to the local phone company -- while your VoIP device is still connected inside the house -- someone would have to (1) not read your note, (2) remove a 'do nothing' plug, (3) remove electrical tape, and (4) plug the modular plug back in. This can no longer happen simply by accident -- but must be purposefully done.

This is enough preventative measure for me, but if not for you, continue reading below. If you are willing to spend a little more time and a little rewiring, there is an alternative way to hook up VoIP whole house and avoid the possibility of both the phone company and the VoIP device being hooked up to the house at the same time.

You are done! You have just distributed a VoIP phone line / dial tone throughout your entire house without any rewiring.

Surge Protector with phone jack
Surge Protector
with phone jack
TIP: I would strongly recommend that anyone using VoIP whole house spend $15 and go buy an inexpensive surge suppressor power strip -- but one with telephone jack surge suppression. My VoIP device (and other electronics in the house) was destroyed after lightning hit (or nearly hit) my house (I saw the flash of light and heard the crack of lightning at the same time). The VoIP device was already power protected, but the phone jack was not protected. My best guess is that the lightning strike induced a voltage on the phone wiring. So, isolate your VoIP device from the house wiring via a protected phone jack in a surge suppressor power strip. And while I have no way of knowing if the $15 device would have saved my VoIP device, I am willing to the spend the $15 as insurance that it might have.

  10. REN (Ringer Equivalence Number)

REN Specs
Review your VoIP manual for a Ringer Load (REN)
The issue: How many telephones can you hook up to a VoIP device?

REN, or Ringer Equivalence Number, is a measurement of the 'load' a phone device (telephone, fax, etc) places on the phone line. The phone company (and most VoIP devices) usually supplies enough current on a phone line to support a total REN load of 5.0.

Review the manual that came with your VoIP device and you should find the REN number (example seen right).

So, just go to each and every device plugged into phone jacks around the house and look under each device -- you should see a REN number. Add up the REN number for all devices and the total should be less than 5.0 If under 5.0, you are fine. If over 5.0, you have overloaded the phone line.

Most corded phone will have a REN around 1.0 and most AC-powered phones will have a much lower REN (some as low as 0.1, like some vtech cordless models). The maximum REN load from your local phone company is usually 5.0, which is usually the same as the REN maximum load from a VoIP company device. REN info from Wiki

If you are over a REN total of 5.0 you have a couple of choices. Simply remove some rarely used phone extensions, or buy some newer lower-REN phones, or buy something called a 'ring booster' that supports a higher REN load.

If you overload the REN, some phone may not ring properly, caller id may not always function, etc.

  11. Twisted Pairs - why twisted?

CAT5 Twisted Pairs
CAT5 Twisted Pairs
Twisted Pair: A single phone line requires a single 'twisted pair' (two conductors). So each 'twisted pair' is potentially a single phone line.

Why Twisted?: The wires are twisted together because that helps to cancel out electromagnetic interference (EMI) -- from other pairs and elsewhere. For example, crosstalk -- the ability to faintly hear a phone conversation on line two, while on line one. More info from wiki.
'Twisted' really does make a difference: We used to have Verizon Guardian protection on our phone lines years ago. Since 'crosstalk' was so bad in our old house, we had Verizon replace all of the phone wire in our entire house. So, the Guardian service paid for itself, right? Well, the only problem was that crosstalk was reduced, but not eliminated. Years later, I rewired our entire home with high quality CAT5 cable and all of the crosstalk disappeared. We immediately cancelled Verizon Guardian. Verizon had actually taken a lot of time to rewire our house but failed to use quality twisted pair wire!

If you only have ONE active phone line in your house, you are not going to notice 'crosstalk' issues and will probably not notice any EMI issues.
Twists: A little known fact, even amongst professionals in the field, is that the number of twists per foot varies from pair to pair in a high quality CAT5 cable (EMI protection). For one cable examined, the twists/foot were (approx): brown=16; blue=18; green=22; orange=28. Look closely in the photo to the upper right and you can actually see the different number of twists (easiest to see when comparing brown to orange).

Do not untwist the twisted pairs: The entire purpose of 'twisted pair' is so that there is greatly reduced EMI interference (like crosstalk, etc) on the phone line. The photo that you see to the right was taken from the Internet of a 'self-proclaimed expert' in phone wiring showing an example of his work -- where he incorrectly untwisted the pairs.

Do not split pairs: Do not use one wire from one pair and a second wire from a second pair to create a phone line (pair). You must only use two wires that are twisted together with each other to create a phone line. Otherwise you will eliminate the benefits of reduced EMI.

Stranded vs Solid: Most phone cords (and CAT5 patch cables) are made from stranded copper wire. This makes the cable very flexible. All phone wire made for 'in wall' installation use is 'solid core' wire.

You get what you pay for: Beware of very inexpensive, or 'no brand' CAT5 cable. If the supplier can not tell you the cable's vendor, stay away from the supplier. There is a lot of cheap wire coming out coming out of the US that is simply 'not to spec'. In the past, I have used Belden 1700A CAT5e, which is a very high quality 'bonded-pair' design rated for use to 350 Mhz. Today, it is probably best to install CAT6.
I was in a new home where the RG6 cable had a manufacturing defect that the installer failed to notice. The defective cable had to be used since the house was finished and the wire was in the walls. The center copper core of the coax cable was 'off center' within the dielectric core, which certainly was 'not to spec' and possibly affected signal quality a little.
  12. Structured Wiring and Home Runs

4-Line Phone Distribution via RJ45 distribution panel
4-Line Phone Distribution
via RJ45 distribution panel

4-Line Phone Distribution via 110 punch down block
4-Line Phone Distribution
via 110 punch down block
Structured Wiring: A method where all phone, CATV, Internet, etc cables are run from each jack to a single location in the house (no more CATV and phone messes on the exterior of a home exposed to the weather). All cables are very high quality with the future in mind. Often times, spare cables are run. All cables are implemented via dedicated 'home runs' (a single cable goes to a single jack, not multiple jacks).
I recently added CCTV video distribution via TV channels to a house. This was made possible only because the house was wired using 'structured wiring' techniques - so there were extra wires in the walls for me to utilize.
The best - Home Runs: The ideal wiring situation is a modern home where all cables to phone jacks are 'home runs' -- where each jack location has a separate cable (possibly with a spare) running from the jack back to a single central location. The phone network then implements a 'star topology'.

GOOD: Phone Network with 'Home Runs' -- Star Topology

The Good: In modern homes, all phones jacks will have 'home runs' to a central location using high quality CAT6, CAT5e, or CAT5 cable (4 twisted pairs; 8 conductors). This provides the ultimate in flexibility since an unused pair (and there may be a lot of them) can be used for other purposes in the future. Also, there is a home run (or two) from the Phone Company Demarc box to the central wiring location.

See the photo to the upper right of a modern 4-line telephone distribution with 8P8C (wiki info) termination to 16 locations (the 17th is the telco feed).

The Bad: In somewhat older homes, you may have 'homes runs' with only CAT3 cable (two or three twisted pairs). Or, your home may have CAT3 cable, but something called 'daisy chaining' -- where a cable runs to one jack, is tapped into, then runs to another jack, etc:

BAD: Phone Network with "Daisy Chaining" -- Bus Topology

Daisy Chaining is the least flexible because there are virtually no spare pairs, and a fault in the cable affects all jacks 'downstream' from the fault.

The Ugly: In very old homes, you may only have 'quad phone wire' (4 conductor; two pairs; little to no twists). Sadly, I have also seen this old quad wire installed in new homes where the electrician apparently knew nothing about recent standards and CAT5 cable. If you start to use both phone lines at once (L1 and L2) , you may experience crosstalk issues.

The Worst: And I have seen (modern) CAT5 run (in old-style) 'daisy chained' (no home runs) from one jack to another -- which is the worst because it means the home builder knew about CAT5 but was too cheap (probably only saved $50) to install it properly as home runs.

  13. An Alarming Question...

Alarm Keypad
Alarm Keypad
Can you use VoIP for the phone line connected to your (landline based) house alarm system?

Can you? Maybe: A home security system calling alarm central over a VoIP phone may work. It depends upon how your security alarm actually works. But in real life, this is not a very wise configuration.
I connected my alarm system to a VoIP phone line and put my alarm system into test mode -- and intentionally set the alarm off multiple times. I then called alarm central to see if they had received all alarm events. THEY HAD NOT. After this test, I concluded that VoIP and alarm systems do not mix.
Should you? NO: If the power goes out, so does your VoIP phone, and the ability for your alarm system to call out.

And even if you go buy a UPS (Uninterruptible Power Supply), how long will that last? If power goes out for a couple of days, just how big of a UPS will you need? And even with a UPS, will the high speed connection to your home (cable/dsl) still function after an extended power outage?
A Linksys BEFCMU cable modem uses 12W. A Linksys WRT54G router uses 6W. A Vonage V-Portal uses 20W, for a total of 38W. Let's use 50W as a safety margin. At 50W, all UPS's that cost up to several hundreds of dollars, only give you a maximum of several hours of protection. Now figure the cost for extending that to days.

Now, what about your high speed Internet (DSL/cable)? During an extended power outage, will your phone/cable company even provide high speed Internet to you? They may for very short periods of time (as their systems are on simple UPS's) but I would rather doubt they will after days.

UPDATE: Your internet provider is the weak link during a power outage. I have a UPS on my modem/router/VoIP, and during a power outage (after about 90 minutes), my modem/router/VoIP was still up and running, but Internet connectivity (via Comcast) went down!
An alarm system is only as strong as its weakest link -- and if you are already spending the money for an alarm system for break-in and fire protection for your house -- do you really want to be unprotected in out-of-power situations?

Telco's spend a lot of money on infrastructure and power backup, which is why you can still place phone calls from your house, even when the power has been lost for a long time (this is one reason that POTS is now so expensive).

Alternatives: Most alarm systems have a 'cellular' option for making the call to alarm central via 'wireless' instead of a land line. This may cost a little more in upfront installation fees, plus monthly fees. There are some alarm systems where 'wireless' is the only method of contacting alarm central -- meaning that there is no land line involved at all. Vonage recommends alarm.com.

SimpliSafe: I personally switched one house from a telco-based alarm system to a cellular-based alarm system (SimpliSafe) and highly recommend it. Not only do you save a lot on your telco bill -- but you also save a lot on your alarm system bill as well! Please note that SimpliSafe is an 'install it yourself' system.

But if you still want to hook up your alarm to a VoIP phone line (remember, not recommended), then implement the Safer [§15] wiring technique described in a later section. This safer method accounts for how alarm systems are typically wired into a house.

How alarm systems are wired into a house: In an alarm situation (break-in, fire, etc), the alarm panel needs to be able to take full control of the phone line. Because of this, alarm systems are always wired 'first in line'.
Phone Line: Phone Company » Demarc Box » Alarm System » Rest of house
Namely, a phone line from the Demarc box (1) goes to the alarm system and back and then (2) is distributed to the rest of the house. That way, the alarm panel can take full control of the phone line (cutting off the rest of the house), as needed, in order to call alarm central.

So, if you have an alarm system, you can bet that the wires attached to the red/green screw posts in the demarc box feed the alarm system first. Follow the wires into a Quad/CAT5 cable. Then you can bet that there is a return pair (the phone line returned from the alarm panel) in the same cable that is spliced to wires that feed the rest of the house.

In the alarm system CAT5 cable, you may see the extra twisted pairs spliced together strangely (like 'ring' connected to 'tip' in a single twisted pair). That is actually normal and an anti-tampering security feautre (if the alarm CAT5 cable is cut, the alarm panel detects this, setting off the alarm).

  14. Telephone Color Coding Standards

Luckily, color coding standards have been in place for a very long time -- so it is relatively easy to look at most any phone installation and see what phone lines 'should' be there. The pin layouts (left to right) are as you look at plug in a jack in the wall (or as you hold a modular plug ready to insert into a jack in the wall).

Telephone RJ14 Wall Jack
CAT5 RJ45 Wall Jack

Old telco colors/pairs
Newer CAT5 colors/pairs
(note: when used for phones)
2-line CAT5 to old style jack wiring
2-line CAT5 to old style jack wiring
Phone Line color coding

For historical reasons, in a phone line twisted pair, one wire is designated as 'ring' (R) and other is labeled as 'tip' (T). When mixing phone/CAT5 twisted pairs, just always connect 'ring to ring' and 'tip to tip'. So for phone color coding, 'ring' is red/yellow/blue. In CAT5 color coding, 'ring' is always the 'solid' color (blue/orange/green/grown/gray).

So in the photo to the right, the CAT5 'ring' (solid colors blue/orange) connect to the Phone 'ring' (red/yellow). Easy to see once you know the color coding standard.

Warning - two wrongs make a right: I was in a new house (but with old quad phone wire installed) diagnosing a phone issue and looked inside a wall plate and noticed that the polarity (red/green) was reversed. So I fixed it. Only later did I realize that the original installer for some crazy reason had reversed the polarity on both ends of every single run. Namely, if both ends of a run are reversed, the net result is a run wired correctly (but certainly not following color coding conventions).
A knowledgeable phone installer will always follow color coding standards. But be careful, because color coding standards may not have been followed by your original installer.

Where to start? Remove any phone wall jack and look for 'telco' red/green. On an older style jack (photo above right), you will see screw posts with colored wires. On a modern 110-style punch down jack (photo below), you will still both old (telco) and new (cat5) style color coding present:
RJ14 110-punchdown color coding -- Leviton QuickPort
RJ14 110-punchdown color coding -- Leviton QuickPort
Whatever twisted pair is connected to red/green on a jack is L1 for that jack. And whatever is connected to yellow/black is L2 for that jack. It is rare for anything to be connected to L3 (blue/white) on a jack.

Wall Jack Lines vs House Lines: A single RJ14 wall jack has positions for L1, L2, and L3. How the house phone lines (L1/L2/L3/L4) are hooked up to the wall jack lines totally depends upon the original phone installer. It could be wired any way at all. It is best to open up one jack and look, rather than making assumptions. Here are likely situations that you will find:

Single Jack: Seeing a single jack in a wall plate is usually easy. Jack L1 is typically wired to house L1. And jack L2 might be wired to be house L2. Jack L3 (if even present) is likely not wired to anything. However, please note that in some cases, a single jack in a wall plate labeled as 'fax' is very likely not house L1, but rather some other house line (L2/L3/L4).

Double Jack: Seeing a double jack in a wall plate could be wired any which way. Top jack L1 is usually house L1. And top jack L2 (if wired) usually house L2. But the bottom jack wiring is up for grabs. If the house has only two phone lines, the bottom jack L1 is likely house L2. If the house is wired for 4 phone lines, then the bottom jack L1/L2 typically house L3/L4.

  15. A safer VoIP wiring alternative

GOAL: Extend the VoIP phone jack all the way back to the demarc box (and plug the whole-house phone cord into that).

There is a safer way to distribute VoIP whole house, but it requires some rewiring. In a nutshell, you want to extend the VoIP device phone jack all the way back to the central 'home run' wiring location (often times, the demarc box) by utilizing a spare twisted pair run.

Why safer? In the 'simple' VoIP whole house distribution technique described above, no matter how careful you are, there is still the (very unlikely) possibility of someone coming along (your son; a phone company employee) and opening your demarc box and plugging the whole house back into the local phone company -- which has the possibility of frying your VoIP device -- since it is also plugged into a phone jack in the house.

Your whole house may be plugged into either (1) your VoIP device, or (2) the phone company jack -- but not both at once.

With a little more work and a little rewiring, you can all but eliminate this possibility from happening. But only if your house is wired using 'home runs' to the demarc box.

1. Find a spare 'home run' twisted pair from a jack near the VoIP device to the demarc box:
Open a wall phone jack near where you will place your VoIP device (see photo right).

Look to see if you can determine if there is a spare twisted pair running all the way to the demarc box (in the photo, there are two spares: green and brown).

Hopefully you can find an unused pair -- otherwise confiscate a working pair.

In the photo to the right, you can see:

L1 = red/green = CAT5 blue/blue+white
L2 = yellow/black = CAT5 orange/orange+white
L3 = UNUSED = CAT5 green/green+white
L4 = UNUSED = CAT5 brown/brown+white

Since green may be used in the future whole house for a 'line3', we will take over the unused 'line4' brown twisted pair.

Note that the brown twisted pair will be taken over for this one jack only. In the future, brown can still be used in other jacks in the house for a future 'line4' -- just not at this one phone location.

2. Rewire one interior phone jack
Buy a new dual jack (if you don't already have one; seen immediate right).

Hook up phone lines 1 and 2 back up to the top jack (see top half of photo far right). Notice in the photo that L1 has been hooked up with reversed polarity.

Wire the spare/confiscated twisted pair onto the bottom jack as line1 (see bottom half photo far right) and label as 'VoIP feed'.

The result is that you still have Phone Line1/Line2 on the top jack, and a new lower jack with an unused CAT5 brown/brown+white wired up to line1.

This brown twisted pair is now your VoIP feed to the phone demarc box.
3. Add jack onto end of twisted pair in demarc box, disconnect phone company, plug into VoIP feed:
Option 1: Use this option if you have full access to the line module jack in the demarc box. Use 'Option 2' below if the line module has a cover over it.

In our example above, we found an unused twisted pair (brown). We now need to find the end of that twisted pair in the demarc box. Use a tone generator to find the pair.

Once found, add a Leviton QuickPort RJ14 phone jack (seen below right; available at Home Depot and elsewhere) onto the end of the spare/confiscated twisted pair -- so that 'brown' is wired as Line1 (red/green) in the jack.

If you don't have (can't borrow, or just don't want to buy) a tone generator, just "plug in your VoIP device" (as per below), and then add the RJ14 onto any (brown) twisted pair in the demarc box. Plug a phone in and see if you get a dial tone from the VoIP device. If you do, you have found the pair. If you don't keep trying until you find the pair. This works if you KNOW the house is wired with 'home runs'. Within a couple of minutes you should be able to find the correct twisted pair.

Home Depot sells a 'LAN Tester' that can also tone out phone lines for around $39.

In the demarc box, disconnect the phone company wiring from the house wiring by removing the cord from the phone company jack -- and instead plug it into your new VoIP feed jack, as seen in the photo above right.

Option 2: Disconnect all of the wires from the red screw post and splice [§18] all together with the solid brown VoIP feed wire. Disconnect all of the wires from the green screw post and splice [§18] all together brown+white VoIP feed wire.
4. Plug in VoIP device:
You have just created a 'VoIP feed' from the inside of the house to the outside demarc box. Go inside the house and add a phone cord from your VoIP device, to the 'VoIP feed' jack.

Take great care to not plug the VoIP device into the L1/L2 jack. It must only be plugged into the 'VoIP feed' jack. Tape a note (or something) to the end of the VoIP feed phone cord to help you remember.

And assuming that in the demarc box that 'line1' to the house has just been replaced with VoIP, you can plug a phone into the 'L1+L2' jack and get the VoIP device dial tone.
5. In summary, how this all works:
  1. Your VoIP device has a phone jack with dial tone
  2. A phone cord connects your VoIP device to the 'VoIP feed' jack
  3. L1 on the 'VoIP feed' jack is connected to a spare brown twisted pair
  4. On the other end of the brown twisted pair (demarc box) is another jack (L1)
  5. The line module cord plugs into your new jack
  6. The line module posts in turn feeds your entire house
This is safer because the cord in the line module (feeding the entire house) can only be plugged into one jack at a time -- Either (1) your new jack (VoIP feed) or (2) the phone company jack -- but not both.
  16. The safest VoIP wiring solution of all

Telco Feed to House
Telco Feed to House
If your house was wired using modern Structured Wiring techniques [§12], the safest method of all is to simply place your VoIP device in/near the structured wiring cabinet, and connect your VoIP device directly to the line (1/2/3/4) jack that feeds the entire house.

In the photo that you see to the right, you can see the feeds for a 4-line whole house telephone distribution.

Usually, all would be feed (connect to) line modules in the demarc box.

But in the photo to the right, only Line1 and Line2 connect back to line modules in the telco demarc box. Line3 and Line4 connect to a 2-line Vonage VoIP device.

  17. A note on Phone Line Polarity

Most modern phone devices today (telephone, fax, answering machine, etc) don't care about the 'polarity' of the phone signal, but in rare circumstances, you will find a device where polarity matters.

I was in a brand new home with a DSL modem that was not working in one jack in the house (but was in all other jacks). Line polarity was the problem. Correcting the polarity allowed the DSL modem to immediately function properly. Very strange. Because prior to this incident, I thought all modern phone devices didn't care about polarity.
Polarity: Namely, is red wired to red, and is green wired to green (correct polarity) all the way from the phone company to your phone.

Or is red wired to green, and green wired to red (reversed polarity).

Warning: I have even seen homes where the phone company test jack in the demarc box has the incorrect polarity -- now that is a very sloppy phone company!
There are very simple polarity testers available, and here is one such example (a free model from RadioShack over ten years old):
Phone Line Polarity Tester
Phone Line Polarity Tester
Or, a simple phone line tester can be found at Lowes, Home Depot, or local hardware stores for under $10. Or, search the Internet for "Phone Line Tester".

Red: Pin 3 » 4
Green: Pin 4 » 3
Red: Pin 3 » 3
Green: Pin 4 » 4
Crossover vs Straight: The cables are 'named' based upon how the pins (in the modular plug) on both ends of the cable connect to each other. And you can tell this by examining the colored wires in each modular plug. All typical phone cables in your home are 'crossover' cables. But there are also 'straight' cables. To visually see this, look at the color coding of the wires in the modular plug (photo right) for the two cable types. Numbers in the photo (right) are pin numbers. Also, see phone color coding standards [§14].

TIP: For the normal 'crossover' cable (hooking up phones to jacks in the house), it is interesting to note that no matter how long you make the phone cable -- for example by connecting ten phone cords together via nine 'coupler's (immediate right) -- that the 'red' wire always 'stays on the left' and the 'green' wire always 'stays on the right' -- all the way from the wall jack to your phone.

VoIP Whole House Correct Polarity: After disconnecting the local phone company from the house, you can connect your VoIP device to the whole house by plugging it into any phone jack in the house. But if you do so, you will be reversing the normal phone polarity. With all modern phone devices, this should make no difference at all. Just be aware that in this configuration (VoIP to wall jack) that if you want the correct polarity requires the use of a 'straight' RJ11 cord (from VoIP device to wall jack). Either make the correct cable yourself, or buy one.

  18. Splicing: When done, do it correctly

UR Butt Splice
UR Butt Splice

4-line CAT5 to Quad (2) Splice
4-line CAT5 to Quad (2) Splice
Splicing into the middle of a telephone cable should never be done, but sometimes you may need to repair a cut phone cable. In an ideal world, the entire 'home run' should be replaced, but if that is not possible, you will need to splice the two ends of the cable together.

Or, if your house has phone 'home runs' to the telco demarc box, instead of trying to connect all wires to the 'posts', usually a quality phone installer will splice all the ends together and run a single wire to the 'posts'. In doing so, this protects all the 'home run' phone wire ends from the weather.
Does weather really matter? Yes, especially in high humidity ocean-side (salt water) environments. Will you notice wire damage in one year? Maybe not. Will you notice wire damage in 20 years? Yes, very likely.
The correct way to splice a phone cable is with a small gel filled plastic device called a "UR Butt Splice". Note that there are many variations (2-wire; 3-wire; tap; etc). With all, trim any bare copper wire off the ends of the wire and insert the three (or two) wires into the UR device and then squeeze the device closed with a pair of pliers. The device pierces the insulation of all wires and makes electrical contact between them.

What makes these so easy to use is that you don't need to strip any insulation from the wire before using. In fact, you want only wire with insulation inserted, so trim bare copper wire off first. Plus, the gel filled connectors protect the ends of the wires from moisture penetration.
I was at an old (beach) house where all the wires went directly to the posts and all the wires had severe weather damage. Using these gel connectors all but eliminates weather damage on the ends of wiring.
Since a package of 25 of these can be purchased at Home Depot (and elsewhere) for $5 (or less), you might as well know how to 'do it right'.

  19. Does Verizon Suck?

Verizon makes customers pay for Verizon's own mistakes.

Phone calls not forwarded to me for over a month:
Since I travel a lot, the 'normal' call forwarding Verizon offered did not work for me (normal forwarding must be done from 'home'). So I signed up for Verizon's "Ultra Call Forward", which allowed me to set the call forward number for my phone number via an 888 phone number from anywhere (not just 'from home').

For nearly a year, it worked great, but then all of sudden it stopped working. Verizon acknowledged it was their problem and said it was because they had to 'reset' the entire 'Ultra' system. Verizon said I needed to 'go home' to reconfigure Ultra Call Forwarding. I explained that I was 'on the road' and already using Ultra Call Forward and that I would not be home for another month. Verizon REFUSED to help me.

After several hours on the phone with Verizon support, I finally got a supervisor in the local home office who I was told could help me. After explaining my story, she absolutely refused to help -- telling me I had to 'go home' to configure Ultra Call Forward all over again (from my home phone). Telling her I had already done that a year ago, and was currently 'on the road' made no difference. Verizon had 'reset' the 'Ultra' service and wanted me to 'go home' to set it up again.

She even went so far as to tell me that she was the only person who could fix this, and that she would absolutely not fix this. Talk about 'getting the finger'. She then went further and said that if I got off the phone with her and found someone else within Verizon willing to help, that the 'fix it' request would come back to her, and that she would NOT implement the fix. I guess I just 'got the finger' on both hands at the same time.

And so, my phone calls were not forwarded to me for over a month.

Bad choice. I dumped Verizon and switched the phone line to Vonage and now use that all the time instead.
Refusal to credit for cancelled service that Verizon did not cancel:
I actually had Guardian service, where Verizon will service the wiring inside your house if there were any problems. There were two phone lines with terrible crosstalk problems. Verizon replaced ALL the phone wire in my house, but that did not totally fix the crosstalk problem. So I eventually rewired the entire house with high quality CAT5 (and in the process moving from a house with 2 lines to 4 lines), and I fixed the problem. Verizon had a chance to fix the crosstalk problem in my house, but failed because they used low quality (quad?) phone cable. So I called Verizon and cancelled Guardian service on my two phone lines.

Much later, I noticed that Guardian was still on one of my phone lines. I called Verizon and explained that I had cancelled Guardian on both phone lines, and would they please credit me for their charges/mistake. I immediately received a credit for the past six months, but was forwarded to a 'supervisor' to get credit for the rest of the time.

The supervisor was Emily. She refused the credit -- and actually told me that she would only have been credited for one month instead of the six I had already received.

I asked Emily to review the original recorded phone conversation to verify I had cancelled on both phone lines. Emily refused, saying the recording 'probably' no longer existed.

After several more minutes on the phone with Emily, she said there would be no credit and if I wanted to follow up, to write a letter to "Verizon Customer Relations PO Box 1400 Salisbury, MD 21802-1400"

And so, Verizon forced me to write a letter to obtain a credit for Verizon's own mistake.

Bad choice. Since Verizon clearly does not want my money, I transferred my phone number to Vonage, slashing my monthly phone bill by 60%. Verizon has lost me as a customer for life.

Verizon Attitude:
Verizon still conducts business like they still have a monopoly on local phone service. They don't. VoIP is changing the phone service business. Will Verizon survive? If they keep pissing off their customer base, absolutely not. Only time will tell.

Am I alone? Search Google for Verizon Sucks and decide for yourself.
If you don't like how your local phone company treats you, show them you mean business and take your business elsewhere.

  20. DSL Warning

A single twisted pair to your house can potentially provide your house with two different services, a (1) a dial tone, and (2) DSL high speed internet service.

So even if you port the phone number (with DSL service) to a VoIP company, you will/should still have DSL service on the existing 'line' in the house. DSL service will be present on the line and the line may or may not have any dial tone.

For this reason, if you have DSL, you MUST NOT use the techniques described in this paper to replace your DSL line (because you still need the DSL line to get Internet service). Instead, use these techniques to add a phone line to your house, replacing an truly unused line in the house, like 'Line 2' (or Line 3 or Line 4).

Dry loop: Please note that a twisted pair phone line with a phone number and only DSL internet service, but NO dial tone (no ability to place phone calls) is typically called a 'dry loop' by the phone company.

  21. Other Sources of Information

Here are some other sources of information on the subject:
  22. Disclaimer

There is no warranty on the contents of this web page. This web article describes how I successfully added VoIP into many homes in the United States. I believe it to be accurate, but there might be errors. Each home is a unique situation with potentially unique non-standard wiring, and hazards I have not forseen, and so YOU must take full responsibility for any consequences that arise from working on your own home. Namely, if you break or damage anything, get shocked (or worse), fry your VoIP device, burn down your house, etc -- it is your responsibility.

  23. Questions / Comments / Feedback

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